Return and Exchange
At AR Handicrafts, what you see is what you get. Our world class photography and detailed 360 product video allows you to inspect each product in detail before ordering. However, we understand that sometimes you might want to exchange the product because of a certain change of mind. To cater to that, we’re offering Unboxing At Doorstep (UAD) service. This allows you to open your product at the doorstep while our rider waits outside and you only pay once you’re completely comfortable with the product. Incase you need to exchange the product, simply hand the product back to our rider and we will deliver the exchanged product to you in the same time that it took your initial order.
Exchange Policy :
1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery and ask for exchange or you can call us at +92 310-2663212 or email us at info@arhandicrafts.pk and we will gladly facilitate your exchange request.
2. We will not charge you for delivery of exchange products. It will be completely free!
3. All products can be exchanged within 7 days of purchase, must meet the exchange criteria.
4. Products will only be exchanged if they are in their original condition. This entails that they aren’t damaged.
Return Policy :
1. At AR Handicrafts, we will always facilitate your right to return a product if you are not satisfied with it. We will never force you to keep a product that you don’t want!
2. You can either return the product at the time of delivery or you can call us at +92 310-2663212 or email us at info@arhandicrafts.pk and we will gladly facilitate your return request.
4. Products will only be returned if they are in their original condition. This entails that they aren’t damaged.
5. We offer a money-back guarantee on all your orders. Refunds can take up to 14 days to process as per bank policy.
6. Products purchased during sales and/or promotions are not eligible for return or exchange.
